Shipping policy

At LYLIFE, we specialize in premium New Zealand seafood. We prioritize fast, safe, and temperature-controlled shipping to ensure every fresh seafood product arrives in perfect condition for our global customers. Below is our detailed shipping policy for your reference.
1. Order Processing & Dispatch
All seafood orders are professionally processed, packed and dispatched within 1–3 business days. To preserve the maximum freshness of our New Zealand seafood, our team strictly follows standardized cold-chain packaging procedures before shipment to minimize waiting time and ensure timely delivery.
2. International Shipping & Delivery Time
We provide worldwide international shipping services for our premium seafood products. Standard international delivery generally takes 7–14 business days, with the exact delivery time varying according to customer destination, local logistics efficiency and customs clearance progress. For customers with urgent needs, expedited rush shipping options are available at checkout for faster delivery.
3. Shipping Cost Calculation & Transparency
Our shipping fees are calculated in real time based on the total weight of your seafood order and your shipping destination. All shipping costs are clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees of any kind, bringing you a transparent and reassuring shopping experience.
4. Customs Duties & Import Taxes
All international seafood shipments may be subject to customs duties, import taxes or quarantine fees formulated and charged by local customs authorities. These additional charges are the sole responsibility of the recipient. We recommend all customers to check the local import policies, food quarantine regulations and relevant fee standards of their country/region in advance to avoid unexpected extra costs.
5. Professional Seafood Packaging & Shipping Protection
Different from ordinary goods, all our seafood products adopt professional cold-chain, shockproof and fresh-keeping packaging. We use high-strength insulated packaging materials and ice packs to keep products fresh during long-distance international transportation and effectively avoid damage, deterioration or extrusion deformation.
For high-value seafood orders, we provide optional shipping insurance at checkout. You can choose this service for extra protection, bringing you absolute peace of mind for your purchase.
6. Delivery Inspection & After-Sales Service
Upon receiving your order, please inspect the outer packaging and goods status in a timely manner. If you find package damage, leakage, severe deformation or abnormal seafood status, please take clear photos, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality defects or problems after signing for the package, please submit a feedback application to our support team within 48 hours of delivery. We will verify the problem as soon as possible and provide targeted solutions including return, exchange or compensation services.
7. Professional Customer Support
If you have any questions about seafood shipping, cold-chain transportation, customs clearance rules, delivery progress or after-sales problems, our professional customer support team is always ready to provide you with fast and professional guidance and solutions.
Thank you for choosing LYLIFE premium New Zealand seafood!
We keep optimizing our international logistics and cold-chain shipping system, committed to delivering fresh, authentic and high-quality New Zealand seafood to every customer around the world with a safer, faster and more worry-free service experience.